Warranty Policy
Warranty Policy
At Matoresu®, we build products designed to last. All purchases made on matoresu.com are protected by a limited warranty — giving you confidence with every sleep and sit.
1. Warranty Coverage
Our limited warranty applies only to the original purchaser and is non-transferable. The product must be used under normal, residential conditions on a proper foundation or frame.
- Mattresses: 10-Year Limited Warranty
- Sofas & Furniture: 10-Year Limited Warranty
2. What’s Covered
-
Mattresses:
- Sagging or body impressions greater than 1.5 inches (not due to improper support)
- Physical flaws in foam causing cracks or splitting
- Manufacturing defects in zippers or cover stitching
-
Sofas:
- Structural frame failure due to manufacturing defects
- Loose joints or parts caused by workmanship errors
- Permanent cushion sagging beyond normal compression
3. What’s Not Covered
- Comfort preferences (too firm or too soft)
- Normal wear and tear, including gradual softening or cushion compression
- Minor cosmetic imperfections not affecting performance (e.g. stitching, slight size variance)
- Damage caused by misuse, abuse, improper assembly, or poor foundation
- Stains, spills, burns, mold, or odors from insufficient ventilation
- Modifications, commercial use, or third-party resale
- Products purchased “as-is,” used, or from unauthorized resellers
4. Warranty Conditions
- Product must be used on a supportive and stable surface
- Proof of purchase (order number or invoice) is required
- Warranty is valid only for the original purchaser and shipping address
5. How to File a Warranty Claim
If you believe your item is eligible for a warranty claim, please email us at support@matoresu.com with the following:
- Your full name and order number
- Photos showing the issue, overall product, and foundation
- Detailed description of the problem and when it occurred
We may request additional documentation or perform an inspection before approving a claim. Failure to provide requested information may void the warranty.
6. Warranty Remedies
If your claim is approved, we may:
- Replace the defective item with the same or comparable model
- Send replacement parts or components
- Offer a partial refund or store credit (in special cases)
7. Legal Disclaimer
This limited warranty gives you specific legal rights. You may also have other rights depending on your location. To the extent allowed by law:
- We disclaim all implied warranties beyond the term of this policy
- We are not liable for incidental or consequential damages
- Our total liability shall not exceed the original purchase price
All disputes shall be resolved through binding arbitration under the laws of the State of New York, as outlined in our Terms of Service.
8. Contact Us
If you have questions or need support, please reach out to us:
Matoresu Mattress®
Company: ELAVIVE INC
Email: support@matoresu.com
Phone: +1 (970) 213-0156
Website: https://matoresu.com
Address: 4 Welwyn Rd STE 4, Great Neck, NY 11021, United States
Register Your Warranty
To activate your warranty and enjoy full coverage, please take a moment to register your product. This helps us provide better support and verify your ownership in case of any issues.