Terms of Service
Terms of Service
Welcome to Matoresu®. These Terms of Service ("Terms") govern your use of our website at https://matoresu.com (the “Site”) and the services provided by ELAVIVE INC ("we", "us", or "our"). By using our Site, you agree to comply with these Terms and our Privacy Policy.
1. Eligibility and Use
You must be at least 18 years old or have parental consent to use this Site. You agree to use the Site only for lawful purposes and to provide accurate, up-to-date information when placing orders or creating an account.
2. Account Responsibilities
If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
3. Product Availability & Orders
- All prices, products, and promotions are subject to change without notice.
- We reserve the right to limit quantities, refuse service, or cancel orders at our discretion, including for suspected fraud or pricing errors.
- Submitting an order does not guarantee acceptance.
4. Payment Processing
Payments are processed securely via third-party gateways like Shopify Payments and PayPal. We do not store any credit card information on our servers. For more details, please see our Payment Methods.
5. Returns & Refunds
Our products, including mattresses and sofas, may be eligible for return within specified trial or return windows. Please refer to our Refund Policy for full details.
6. Shipping
We offer free shipping to eligible regions, including the US, Canada, and parts of Europe. Shipping times and terms may vary by destination. See our Shipping Policy for more information.
7. Intellectual Property
All content on this Site, including text, images, graphics, logos, and layout, is owned or licensed by Matoresu. You may not reproduce, modify, or redistribute any content without prior written consent.
8. User-Generated Content
By submitting reviews, photos, or other content to our Site, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, and display the content. We reserve the right to remove any content we deem inappropriate or harmful.
9. Prohibited Conduct
- Do not violate any laws or third-party rights.
- Do not use the Site to upload malicious content or disrupt services.
- Do not impersonate others or submit misleading information.
- Do not use scrapers, bots, or unauthorized access tools.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of those external sites.
11. Disclaimers
Our Site and services are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted access, accuracy, or reliability of content. Use of the Site is at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law, Matoresu shall not be liable for any indirect, incidental, or consequential damages. Total liability will not exceed the amount you paid to us within the past 12 months.
13. Indemnification
You agree to indemnify and hold harmless ELAVIVE INC and its affiliates from any claims, damages, or legal fees arising from your use of the Site or your violation of these Terms.
14. Dispute Resolution
We strive to resolve disputes amicably. If a resolution cannot be reached, disputes will be settled through binding arbitration in accordance with the American Arbitration Association rules in New York, USA.
15. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
16. Updates to These Terms
We may update these Terms from time to time. Any changes will be posted on this page. Your continued use of the Site after changes are made constitutes acceptance of those changes.
17. Contact Us
If you have any questions about these Terms, please contact us:
Matoresu Mattress®
Company: ELAVIVE INC
Email: support@matoresu.com
Phone: +1 (970) 213-0156
Website: https://matoresu.com
Address: 4 Welwyn Rd STE 4, Great Neck, NY 11021, United States