Privacy Policy

Privacy Policy

At Matoresu®, your privacy is important to us. This Privacy Policy explains how ELAVIVE INC ("we", "our", "us") collects, uses, and protects your personal information when you visit https://matoresu.com or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment details (processed securely via Shopify Payments, PayPal, etc.)
  • IP address, browser and device information
  • Order history and shopping preferences
  • Communication history via customer support

2. How We Use Your Information

We use your data to:

  • Process, fulfill, and ship your orders
  • Send order updates, confirmations, and support communications
  • Improve and personalize your experience on our website
  • Provide customer service and technical support
  • Detect fraud or misuse of our services
  • Send promotional offers (you can opt out anytime)
  • Comply with legal or regulatory requirements

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site usage. You may adjust your browser settings to disable cookies, but doing so may affect site functionality. For more, see Shopify’s cookie policy.

4. How We Share Your Information

We do not sell your personal information. We may share data with:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping providers (e.g., FedEx, UPS)
  • Analytics services (e.g., Google Analytics)
  • Marketing and email platforms (e.g., Klaviyo, Meta Ads)
  • Law enforcement or government agencies if legally required
  • Successors in a merger or acquisition event

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Withdraw consent to data processing
  • Object to direct marketing communications
  • Request data portability (in applicable regions)

To exercise these rights, email us at support@matoresu.com. We may need to verify your identity before fulfilling your request.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described above, or as required by law, tax, or compliance obligations.

7. Security

We use technical and organizational safeguards to protect your personal data, including SSL encryption, secure servers, and limited employee access. However, no method of transmission is 100% secure.

8. Children’s Privacy

Our site and products are not intended for children under the age of 13. We do not knowingly collect data from minors. If you believe we’ve collected such information, please contact us for prompt removal.

9. International Data Transfers

If you are accessing our website from outside the U.S., please note that your information may be transferred to and stored in the U.S. We take appropriate steps to protect your data during such transfers.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies individually.

11. Changes to This Policy

We may revise this Privacy Policy periodically. The updated version will be posted on this page with a new "Effective Date." Continued use of the site indicates your agreement to the revised terms.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

Matoresu Mattress®
Company: ELAVIVE INC
Email: support@matoresu.com
Phone: +1 (970) 213-0156
Address: 4 Welwyn Rd STE 4, Great Neck, NY 11021, United States
Website: https://matoresu.com