FAQS

❓ Frequently Asked Questions

Got questions about your mattress, sofa, delivery, or return? You're not alone. Below are some of the most commonly asked questions about Matoresu® mattresses and sofas — answered clearly by our team.

🛏️ What makes Matoresu mattresses and sofas different?

All Matoresu® products are factory-direct — meaning we design, test, and manufacture everything ourselves. We use OEKO-TEX® fabrics and CertiPUR-US® foams to ensure breathability, safety, and long-lasting comfort. Whether it's a hybrid spring mattress or a modular memory foam sofa, every product is engineered with real-life comfort in mind.

✅ Are your materials certified?

Yes. Our foam is CertiPUR-US® certified and our fabrics are OEKO-TEX® certified, meaning they are:

Free from harmful chemicals and heavy metals
Low in VOCs for better indoor air quality
Safe for families, pets, and the planet

📦 Do you offer free shipping?

Yes! We offer free standard shipping within the United States. Your order will be shipped from one of our local U.S. warehouses. For more details, see our Shipping Policy.

⏱️ How long does delivery take?

Processing Time: 1–2 Business Days
Shipping Time: 3–7 Business Days (depending on location)

We’ll send a tracking number by email once your order ships. See our Order Tracking page for more.

🔁 What is your return policy?

We offer a 30-night risk-free trial on all mattresses and a 14-day return window for sofas. To start a return, just email us at support@matoresu.com. For full details, see our Refund Policy.

🔒 Do your products come with a warranty?

Mattresses: 10-Year Limited Warranty
Sofas: 1-Year Warranty

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FAQS

❓ Frequently Asked Questions

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