How do returns and refunds work?

Request a return or refund within 30 days after delivery by emailing support@matoresu.com. Do not send the mattress back before receiving instructions. Matoresu may refund without a physical return. If a return is required, Matoresu pays the required shipping for defective, damaged, incorrect, or seller-responsible issues; for change of mind, incorrect size selection, or buyer preference, the cost may be paid by the customer or deducted from the refund and will be disclosed before the return is arranged. Approved refunds are normally processed within 5–10 business days.