Returns & Refunds Europe

At Matoresu, we want your mattress purchase to feel clear and secure.

30-Day Return Window

You may request a return within 30 days after delivery, according to our return policy and applicable consumer rights.

How to Request a Return

Please contact our customer support with your order number, product photos if relevant, and a short explanation of the issue or return reason.

Quality Issues

If your product arrives damaged, defective, or significantly different from the product description, we will review the case and may offer a replacement, repair, refund, or partial refund if you prefer to keep the product.

Return Condition

Returned items should be handled with reasonable care. If the item has been used beyond what is necessary to inspect it, a deduction may apply where permitted by applicable law.

Refunds

Approved refunds are issued to the original payment method. Processing time may depend on your payment provider.

Consumer Rights

This policy does not limit any mandatory consumer rights under applicable European consumer law.